I’m Matthew Gordon

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🖥️ Experience

BillGO, Inc. (acquired Prism Money) Redmond, WA
Senior Product Designer
2018-2022

• Product lead in delivering revolutionary bill pay solutions to numerous top-20 national banks in order to innovate bill pay for a new generation of customers.

• Led the successful launch of four innovative payment products by working closely with a variety of stakeholders, executives, legal, and clients.

• Drove product roadmap for Prism Money, implementing new features that raised customer adoption, as well as opened successful new revenue streams.

• Managed design team and backlog; worked daily with developers to instill a consumer-centric mindset across teams and leadership.

Handle Financial (acquired Prism Money) Redmond, WA
Product & Design, previously Product Biller Lead
2016-2018

• Synthesized consumer feedback and analytics to ideate on new product offerings.

• Utilized rapid prototyping to streamline potentiality of new features and to maximize existing conversion funnels.

• Employed UserTesting and Mixpanel to gain daily insights into product use by customers.

• Developed specialization-based tiers in engineering team based upon skill and personality, leading to increased turnaround and customer satisfaction.

Prism Money Bellevue, WA
Product & Design, previously Product Biller Lead
2012-2016

• Helped build Prism Money into an award-winning, 5-star, beloved fintech app that radically improves customer’s lives through bill pay and organization.

• Engaged directly with customers on a daily basis to understand needs and resolve issues.

• Developed and grew network of nationwide billers via crowdsourcing. This network now rivals Mastercard’s RPPS network and other payment rail networks.

Ophthalmic Illustration Services Port Huron, MI
Copywriter
2011-2012

• Wrote, edited, and designed various medical publications from start to finish.

• Traveled to medical conventions to market products and survey customers.

Helen Keller Foundation for Research & Education Birmingham, AL
Copywriter (internship)
2011-2012

• Created and wrote concise and accurate medical copy used in publications and online resources.

• Utilized spare time to design, write, and edit the publication of a book on the life of Helen Keller. This book is now used to garner donations, and was recognized by the American Foundation for the Blind.